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RETURNS

US ONLINE RETURN POLICY

usa.frenchconnection.com only accepts returns of items purchased directly through usa.frenchconnection.com website. Merchandise purchased abroad, at a French Connection stores or at a Department Store will not be accepted.

French Connection will issue a refund for merchandise returned to French Connection within 30 days of the delivery date. Item(s) must be unworn, unwashed and in its original condition with all tickets attached. Returns must be accompanied by the original invoice to be eligible for a refund.

• Free Shipping + Free Returns on orders over $125.
• Orders under $125 will have an $8 return fee deducted from the total refund amount.

Items marked FINAL SALE in the product description, in cart AND/OR on your receipt of your purchase are not eligible for a return or refund.

Altered merchandise, underwear, swimwear and fragrance are considered FINAL SALE and are not eligible for a refund. French Connection reserves the right to refuse a refund on items deemed not to be resalable.

EXCHANGES We do not accept exchanges on any items. A new order must be placed.

US ONLINE RETURN PROCEDURE

Pre-paid return labels will be provided with all orders. French Connection offers free returns for all orders over $125. For orders under $125, the cost of the return will be deducted from the total refund.

Complete the return form and include it in the shipment with the returned merchandise. The shipment must be sent to the following address:

FRENCH CONNECTION GROUP INC WEBSITE – RETURNS
184-10 Jamaica Avenue, 3rd Floor
Hollis, New York 11423

Only one return label will be provided per purchase. All additional return postage must be provided by the buyer. It is suggested that you insure your return package and save tracking numbers for your personal reference. French Connection is not responsible for merchandise that fails to reach our facilities. Only merchandise received in the proper condition with the provided forms can be eligible for a refund.

If you opt to use the return label provided by French Connection, please affix the label to the exterior of the package and deliver it to the appropriate courier drop-off or ship center.

French Connection will not refund any postage fees for packages that have left French Connection facilities and/or packages that have failed to be delivered to the address listed on the account.

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GUARANTEE OF SATISFACTION

If for any reason you are not completely satisfied with your purchase, we will gladly accept your return up to 60 days from date of purchase. Exchanges will be accepted up to 90 days from date of purchase. Watches may be returned/exchanged within 30 days if they have not been worn or sized. Purchases of pre-owned merchandise may not be returned/exchanged. Sales receipt must accompany this guarantee.

LIFETIME LOSS AND DAMAGE GUARANTEE

We will repair or replace any earth mined diamonds, lab grown diamonds, or gemstones* purchased from Fred Meyer Jewelers, free of charge, if they become chipped, broken or lost from the original mounting for purchases up to $50,000.

*Emeralds, Opals and Pearls are excluded.

To maintain your Lifetime Loss and Damage Guarantee you are required to bring your item (described on guarantee) to Fred Meyer Jewelers for inspection every year. Upon completion of the inspection, our Associates will update the inspection record of your jewelry item. Our Associates will inform you of any maintenance repair work necessary due to normal wear to preserve the integrity of your jewelry. You are responsible to have all repairs completed by our representatives, at your expense**, to maintain your Lifetime Loss and Damage Guarantee. Your Lifetime Loss and Damage Guarantee does not cover theft, abuse or mysterious disappearance. Tampering, mistreatment or non-Fred Meyer Jewelers modification/repair of your diamond or gemstone jewelry will nullify this guarantee.

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Shopping Tips

• MY GIFT CARD IS NOT ACCEPTED AT CHECKOUT BUT I VERIFIED THERE IS A BALANCE.

Please verify the E-Gift Card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Care for balance inquiries and additional assistance.

• WHAT VALID PAYMENT METHODS DO YOU ACCEPT?

They accept payment with Visa, MasterCard, American Express, Discover, PayPal, Venmo and Apple Pay.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Application means the software program provided by the Company downloaded by You on any electronic device, named Musicnotes.
• Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Account means a unique account created for You to access our Service or parts of our Service.
• Country refers to: Wisconsin, United States.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Musicnotes, Inc., 901 Deming Way, Suite 100, Madison, WI 53717.
• Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• Goods refer to the items offered for sale on the Service.
• In-app Purchase refers to the purchase of a product, item service or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store’s own terms and conditions.
• Orders mean a request by You to purchase Goods from Us.
• Promotions refer to contests, sweepstakes or other promotions offered through the Service.
• Service refers to the Application or the Website or both.
• Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

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What is your online return policy?

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. 
Online Purchase ReturnItems delivered by Standard Shipping that were received damaged or have a manufacturers defect: if you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed. 
Curbside Delivery ReturnItems delivered by alternative carrier that were received damaged or have a manufacturers defect:if you received your order and the merchandise was damaged in shipping, please call customer care within 72 hours. For other issues concerning curbside delivery orders, call us within 30 days after delivery and we will work to assist you with your order. Not completely satisfied? We accept the return of curbside delivery item(s) within 30 days of delivery. Please note, return shipping fees may apply. For Curbside Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.

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Popular styles：

• Breathable yet supportive flip flops in bold leather hues that cushion your arches while allowing your feet to relax in the open air
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Shopping Tips

How do I use a promotional code/coupon?

Have a discount code? Great! It’s easy to apply it.

On the checkout page, you’ll have the option to enter the code. Just enter the code you have and click “Apply”.

Founded in 2017, XYXX Crew is a premium innerwear and loungewear brand for men. The brand aims at making basic-wear comfortable and fashionable. The products are made from naturally-sourced, eco-friendly fabrics. This, coupled with a punch of colors, prints, and designs makes XYXX a highly desired brand among men. If you wish to get yourself an XYXX product and become a part of the Crew, just pick a coupon from this page and get shopping!

XYXX Apparels: Making You More Trendy

“Your underwear may be under your pants the entire day, but it holds the power to make or break it”

We may find ample knowledge about feminine hygiene and garment preferences the entire day, but rare to know anything about men’s. The catechism may be different and difficult, but it arises as often, that where and how we get the right underwear for men. An uncomfortable fit, fabric, or pattern may not only make you feel uncomfortable but also it can hamper the entire health surrounding your pubic area.

However, it is sad to see that we often do not give much importance to men’s innerwear and the health of the groin region. According to a survey done by Askmen, where they took the inputs of about 1000 men from different races and continents, they figured out that only 18% men think and consider before purchasing underwear and are overall concerned about their pubic area. As a matter of fact, about 48% of men say that they recycle their underwear from the previous day. (Yes, we know that’s gross, so you better step up). Surprisingly, (or not so surprisingly) only 1.01% of men check the fabric of the underwear before buying it, the rest just go by how it feels.

As important it is for women, men should also consider relevant things before making a purchase for underwear. Although, finding the right innerwear for men is not difficult. We know, there is a plethora of men’s underwear available online with different fabrics, patterns, or designs, choosing the underwear which is right for you can make a world of a difference. Somebody may acknowledge you or not, but a wrong pair of underwear can ruin your entire day. There is nothing worse than uncomfortable underwear.

Here are a few variants which you could choose as underwear for men or loungewear for men at XYXX Crew.

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Refund Policy

Refund of a product is allowed only under the following circumstances:

• The customer can cancel/ return only one time the product within 15 days and the full amount will be refunded to the customer
• To initiate refund, login to your account once you have received the product. Click on the Return button in ‘Manage your Order’ section
• There may be a delay in refund because of the delays made by the bank, calamities or national holidays.
• A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website. No refund will be entertained if there is a physical damage ( and it is not notified within 24 hours of receiving the product) an electrical surge or any damage caused by the user.
• Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
• In case of a freebie in your order we would not be able to take any refund request against the respective order.
• We would not be able to take requests for refund once an exchange request has been fulfilled. In case you face any problems after exchange please claim warranty.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:

• Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)